Frequently Asked Questions

3D scanning captures the precise dimensions and visual details of physical spaces or objects, creating accurate digital models. It's essential for renovation planning, virtual tours, as-built documentation, facility management, and countless other applications where accurate spatial data drives better decisions.

We provide nationwide coverage across all 50 states and select international locations. Our headquarters is in Miami, FL, with operational hubs in Los Angeles, New York, Chicago, and other major cities. We can deploy teams anywhere in the US within 24-48 hours.

For standard projects, we can typically schedule within 1-2 days. For urgent needs, we offer expedited service and can often deploy within 24-48 hours. Emergency same-day service is available in select markets.

Yes! We offer free consultations to discuss your project needs and provide recommendations. We respond within 1 hour of your inquiry.

A virtual tour (like Matterport) creates an immersive, walkthrough experience optimized for viewing—great for marketing and remote exploration. A 3D laser scan produces survey-grade point cloud data with millimeter accuracy—essential for construction, architecture, and engineering applications. We often combine both for comprehensive documentation.

Scan-to-BIM is the process of converting 3D laser scan data into intelligent Building Information Models (BIM), typically in Autodesk Revit. This creates parametric, editable models that architects and engineers can use for renovation planning, clash detection, and design development.

Absolutely. We use drone photogrammetry and aerial LiDAR for outdoor areas including building exteriors, construction sites, campuses, and large land areas. Our DJI M400 RTK with Zenmuse L3 provides survey-grade aerial scanning.

We handle projects of all sizes—from a 500 sqft apartment to 2 million+ sqft industrial facilities. Our mobile scanning systems like the NavVis VLX can capture up to 300,000 sqft per day, making large-scale projects efficient and cost-effective.

Our technician arrives with the appropriate equipment, reviews the scope, and begins systematic capture. For virtual tours, this involves photographing from multiple positions. For laser scanning, we set up the scanner at various stations throughout the space. Most scans are non-invasive and can occur during normal business hours.

Timing varies by project scope. A typical residential property takes 1-2 hours for a virtual tour. Commercial spaces average 20,000-30,000 sqft per day with 3D laser scanning. Large facilities with mobile scanning via SLAM can capture 200,000-300,000 sqft per day. We'll provide a specific timeline with your quote.

Virtual tours are typically ready within 1-2 business days. Point cloud data is delivered within 1-2 business days. Scan-to-BIM models take 1-2 weeks depending on complexity and level of detail required. Rush processing is available for time-sensitive projects.

Minimal preparation is needed. We ask that the space be in its normal state (lights on, clutter minimal). For occupied spaces, we coordinate timing to minimize disruption. We'll send a pre-scan checklist with your confirmation.

We deliver in multiple formats based on your needs: Point clouds (E57, LAS, RCP), BIM models (RVT, IFC, DWG), virtual tours (Matterport links, standalone viewers), and standard formats (PDF, JPG, OBJ). Just let us know your preferred workflow.

Accuracy depends on the equipment and technique used. Our Trimble X12 laser scanner achieves 1.1mm @ 10m accuracy, Trimble X9 achieves ±2.3mm @ 20m, and Trimble X7 achieves ±2.4mm @ 10m. NavVis VLX3 mobile scanner achieves ±5mm (1 sigma), or ±3mm with control points. Drone photogrammetry and LiDAR can achieve 1-3 cm accuracy. We match equipment to your accuracy requirements.

Virtual tours are hosted on cloud platforms (Matterport, etc.) and accessed via web link. You can embed tours on your website, share links directly, or download for offline viewing. We provide training on how to use and share your tours effectively.

You do. Upon full payment, all deliverables (scans, models, tours) are your property to use as you wish. We retain a license for portfolio use only, which can be waived upon request for confidential projects.

Pricing varies by project scope, service type, and location. Virtual tours range $350-$1,000 for residential, $750-$2,000 for commercial. 3D laser scanning ranges $1,000-$15,000 depending on size and complexity. Drone services start at $1,500 for site surveys and $3,000+ for LiDAR. Scan-to-BIM modeling costs $0.15-$0.75/sqft. We provide detailed, transparent quotes with no hidden fees.

Yes, we offer discounts for multi-property portfolios, ongoing contracts, and repeat clients. Contact us to discuss your specific needs and we'll create a custom pricing package.

We accept all major credit cards, ACH transfers, and Zelle/Venmo. For most projects, we typically require 50% deposit to schedule, with balance due upon delivery.

Never. Your quote includes all costs: equipment, personnel, travel, processing, and delivery. The only additional charges would be for scope changes you request after the project begins.

We use enterprise-grade equipment including Trimble X12, NavVis VLX3, Matterport Pro3, DJI Matrice 400 RTK with Zenmuse L3, DJI Matrice 4E/4T, and Skydio X10/R10 for government-compliant missions. Our professional equipment inventory ensures we have the right tool for every project.

Our Trimble X12 provides survey-grade accuracy (1.1mm @ 10m) for engineering projects. The Trimble X9 (±2.3mm @ 20m) and X7 (±2.4mm @ 10m) offer excellent versatility. The NavVis VLX3 mobile scanner achieves ±5mm accuracy (±3mm with control points) while covering 200,000-300,000 sqft/day. Matterport Pro3 creates immersive virtual tours. For aerial work, the DJI Matrice 400 RTK with Zenmuse L3 delivers survey-grade LiDAR data.

Reflective and dark surfaces can be challenging but we have techniques to handle them. This may include using scanning spray, adjusting scanner settings, or employing photogrammetry. We assess surfaces during site evaluation and plan accordingly.

No internet is required during scanning. All data is captured locally and processed at our facilities. For real-time streaming or immediate cloud upload, we can use mobile hotspots if needed.

We carry comprehensive liability insurance and errors & omissions coverage. If any issues arise with deliverables, we'll rescan at no charge. Our quality control process catches most issues before delivery, and your satisfaction is our priority.

Yes! We stand behind every project with our 100% Satisfaction Guarantee. Every deliverable goes through rigorous quality control before delivery. If any issues arise with your deliverables, we'll rescan at no additional charge within 30 days of delivery.

Our guarantee covers all deliverables meeting agreed-upon specifications. This includes quality issues with scans, data accuracy within stated tolerances, and completeness of coverage. We also provide dedicated project manager support throughout your engagement.

Absolutely. We carry comprehensive general liability insurance, professional errors & omissions (E&O) coverage, and cyber liability coverage for data protection. You can request certificates of insurance for your records.

Your success is our success. We've built our reputation on delivering exceptional quality, transparent communication, and standing behind our work. Every project receives the same professional attention, backed by enterprise-grade equipment, experienced technicians, and our unwavering commitment to your satisfaction.

We use industry-leading software: DroneDeploy and Pix4D for drone photogrammetry, ROCK Cloud for LiDAR, Autodesk ReCap and Trimble RealWorks for point clouds, Leica Cyclone and FARO SCENE for scanner data, Autodesk Revit for BIM modeling, and Matterport/NavVis IVION for virtual tours. Software is selected based on equipment and deliverable requirements.

DroneDeploy ($329/month) is cloud-based with fast processing, AI analytics, and Procore integration—ideal for construction monitoring. Pix4D ($350/month) offers survey-grade accuracy (1-2cm with GCPs) and desktop processing control—best for engineering deliverables. We use both depending on accuracy requirements.

For most deliverables, no. Virtual tours work in any browser. Point clouds can be viewed with free CloudCompare or Autodesk ReCap viewer. BIM models can be viewed with free Autodesk Viewer online. We provide web-based viewing links whenever possible to eliminate software requirements.

Autodesk ReCap ($370/year) processes point clouds for Scan-to-BIM workflows. It registers scans, cleans data, and exports RCS/RCP files for Revit and AutoCAD. We use ReCap to prepare point clouds before modeling in Revit. Basic measurement and annotation tools help review scan data.

Matterport is best for: real estate marketing, small-medium spaces, simple sharing, and budget-conscious projects. NavVis IVION suits: large facilities (100,000+ sqft), enterprise collaboration, BIM integration, and ongoing facility management. We help select the right platform based on your needs.